Terms and conditions

These Terms and Conditions ("Terms") set out the rules that govern access to and use of the services provided by EraBet Casino. By registering for an account, making deposits, placing bets or otherwise using our services you agree to be bound by these Terms. If you do not agree with any part of these Terms you must not use the services.

1. Legal Status

1.1 License Number:

1.1.1 EraBet Casino operates under Curaçao eGaming sub-licence number 8048/JAZ. This licence authorises remote gambling services to international customers as permitted under the licence terms.

1.2 Issuing Authority:

1.2.1 The licence is issued under the supervision of Antillephone N.V. as part of the Curaçao eGaming framework. The issuing authority provides regulatory oversight in accordance with its published rules.

1.3 Jurisdiction:

1.3.1 EraBet Casino provides services under an offshore iGaming framework governed by Curaçao regulatory arrangements. Acceptance of players from particular countries is subject to local law and to the restrictions in these Terms.

1.4 Allowed to Operate in Australia:

1.4.1 EraBet Casino accepts players from Australia subject to these Terms and applicable local laws. We support Australian dollar (AUD) accounts, apply age and identity verification, and maintain anti-money laundering and responsible gambling controls consistent with common Australian remote-gambling expectations. Acceptance of Australian players does not constitute licensure by any Australian state or territory regulator.

2. Registration and Login Process

2.1 Step-by-Step Process:

2.1.1 To register an account you must visit the EraBet Casino site, select "Sign Up", and complete the registration form with a valid email address, mobile number, chosen password and preferred currency.

2.1.2 You must provide accurate personal details including full name, date of birth, and residential address, and select a security question when prompted.

2.1.3 You must accept these Terms and confirm that you meet the minimum age requirement.

2.1.4 Account activation requires verification of email or SMS code. After activation you may log in and set optional deposit or play limits in the Responsible Gaming section.

2.2 Is KYC/ID Verification Required:

2.2.1 KYC (Know Your Customer) verification is mandatory prior to any withdrawal. EraBet Casino may require identity documents at registration or before the first withdrawal. Typical documents include a government-issued photo ID (passport or driver’s licence), proof of address (recent utility bill or bank statement), and evidence of payment method ownership where applicable.

2.3 Time to Activate Account:

2.3.1 Account creation is immediate following form submission and confirmation. Email or SMS confirmation is normally delivered within minutes. Full KYC verification is typically completed within minutes to 24 hours, depending on document quality and verification workload.

2.4 Terms of registrations (minimum age, one account per user, and restricted countries):

2.4.1 Minimum age: You must be at least 18 years old or meet the legal gambling age in your jurisdiction, whichever is higher.

2.4.2 One account: Only one account is permitted per person, household, IP address and device. Multiple accounts are prohibited and may be closed with funds forfeited.

2.4.3 Restricted countries: Residents of certain jurisdictions where remote gambling is prohibited or restricted are not permitted to open or maintain accounts. It is the player’s responsibility to ensure participation is lawful in their jurisdiction.

3. Games and Software Providers

3.1 Top Games:

3.1.1 The game lobby includes a mix of video slots (pokies), live dealer tables and instant games popular with Australian players, including representative titles such as Big Bass Bonanza, Starburst, Gates of Olympus, Lightning Roulette and fast-round "crash" style games.

3.2 Software Providers:

3.2.1 EraBet Casino sources games from established third-party providers such as Pragmatic Play, NetEnt, Evolution Gaming, Microgaming/Quickfire and Play’n GO, together with select smaller studios for niche game categories. Providers are responsible for their game engines, RNGs and published RTPs.

3.3 Total Game Count:

3.3.1 The platform offers a large catalogue of games across categories with an approximate total count in the low thousands. The exact number is subject to change as titles are added or removed.

3.4 Game Categories:

3.4.1 Available categories include video slots (pokies), progressive jackpots, Megaways, table games (blackjack, roulette, baccarat, poker), live casino, crash/instant games and a limited selection of virtual sports or mini-games.

3.4.2 Crash-style games operate on server-side mechanisms. EraBet Casino does not offer on-chain provably-fair verification for server-hosted titles unless explicitly stated for a given game.

4. Bonuses and Promotions

4.1 Welcome Bonus (Amount, % Match, Free Spins):

4.1.1 EraBet Casino may offer a welcome package for eligible players. Typical offers include a deposit match and free spins credited on specified games. Bonuses are subject to separate bonus terms, wagering requirements and time limits as specified at the time of offer.

4.2 Welcome offers specific to Australia:

4.2.1 Where available, welcome offers may be presented in AUD and targeted at Australian players. Eligibility and terms remain conditional on location verification and compliance with these Terms.

4.3 Process of activation for Welcome Bonus:

4.3.1 To claim a welcome promotion you must be a new registered player, select the relevant offer during deposit, and make a qualifying deposit. Some offers require opting in or entering a promo code. If a bonus is not credited, contact customer support for review within the timeframe specified in the promotion details.

4.4 Wagering Requirements:

4.4.1 Wagering requirements apply to bonus funds and free spin winnings as outlined in the promotional terms. Commonly these requirements range from 30x to 40x the bonus amount or the deposit plus bonus. Game contribution percentages toward wagering vary by game type; slots typically contribute 100% while table and live games contribute less or are excluded.

4.5 Time Limits:

4.5.1 Bonuses and free spins must be claimed and wagered within the timeframes stated in the promotional terms. Failure to meet time limits may result in forfeiture of bonus funds and any associated winnings.

4.6 Recurring Promotions:

4.6.1 EraBet Casino may run recurring promotions such as reload bonuses, free-spin bundles and tournaments. Participation is subject to specific promotion terms, and only one bonus may be active at a time unless otherwise specified.

4.7 Cashback Offers:

4.7.1 Cashback may be available to eligible players and VIP members as a percentage of net losses over a defined period. Cashback amounts and conditions vary by tier and are subject to the applicable promotion terms.

4.8 Reload Bonuses (list any available):

4.8.1 Periodic reload offers may be published on the promotions page. Each offer has its own minimum deposit, wagering requirements and validity period as set out in its terms.

4.9 Free Spins Bonuses:

4.9.1 Free spin promotions, when offered, apply to specific slot titles and grant a set number of spins at a stated stake value. Winnings from free spins convert to bonus balance and are subject to wagering and any maximum cash-out limits stated in the promotion terms.

4.10 General Bonus Terms and Conditions:

4.10.1 Bonus funds are credited as bonus balances unless explicitly stated otherwise. Maximum bet limits while wagering apply and are strictly enforced. Excluded games, contribution rates, wagering multipliers and any caps on winnings are detailed in the promotion terms.

4.10.2 Abuse of bonuses, multiple-accounting for the purpose of claiming bonuses, or use of strategies to exploit bonus conditions may result in forfeiture of bonuses, closure of accounts and confiscation of winnings.

5. VIP and/or Loyalty Program

5.1 VIP Tiers and Rewards:

5.1.1 EraBet Casino operates a tiered loyalty program with multiple levels. Benefits increase by tier and may include enhanced cashback, faster withdrawals, higher transaction limits, personalised support and exclusive promotions. Specific benefits by tier are published in the loyalty program rules.

5.2 How to Qualify:

5.2.1 Qualification is based on accumulation of loyalty points through real-money wagering. Points accrual rates vary by game type and are set out in the loyalty program rules. Tier upgrades may be automatic when thresholds are met.

5.3 Loyalty Program Description:

5.3.1 Loyalty points can typically be exchanged for bonus funds or spins subject to conversion rates. Higher tiers may receive improved exchange rates and additional bespoke offers.

5.4 Loyalty Program Rules:

5.4.1 Points and tier status are subject to expiry terms and may be reduced or revoked for prolonged inactivity or suspected abuse. Loyalty benefits are non-transferable and subject to standard bonus and wagering terms when converted to bonus funds.

6. Payment Methods and Banking Terms

6.1 Deposit Methods (Min/Max, Processing Times, Fees):

6.1.1 Supported deposit methods for AUD players include debit/credit cards, prepaid vouchers, selected e‑wallets and cryptocurrencies such as Bitcoin, Ethereum and USDT, together with bank transfers where available.

6.1.2 Minimum and maximum deposit limits depend on the chosen method. Typical minimum deposits start at approximately 20 AUD. Deposits by cards, e-wallets and crypto are processed immediately. EraBet Casino does not normally charge deposit fees but third-party fees from banks or payment providers may apply.

6.2 Withdrawal Methods (Min/Max, Processing Times, Fees):

6.2.1 Withdrawals are available via bank transfer, e-wallets and crypto where supported. Minimum withdrawal amounts typically start around 30–50 AUD. Processing times vary: e-wallets and crypto withdrawals are usually faster once approved, while card and bank transfers may take 1–3 business days.

6.2.2 Withdrawal limits apply per transaction, day or month and may be increased for VIP players. Large wins may be paid in instalments in accordance with the withdrawal policy. EraBet Casino does not normally impose withdrawal fees but reserves the right to pass through third-party transaction costs in exceptional cases.

7. Key Terms and Conditions

7.1 Bonus Terms (Wagering, Max Bet, Game Restrictions):

7.1.1 Wagering requirements, maximum bet limits during wagering and game restrictions for each bonus are specified in the respective bonus terms. Placing bets in breach of these limits may lead to bonus forfeiture and closure of associated winnings.

7.2 Deposit Limits:

7.2.1 Players may set personal deposit limits via the account responsible gaming tools. EraBet Casino may also apply maximum deposit limits per transaction or account for risk management and regulatory compliance.

7.3 Withdrawal Limits:

7.3.1 Standard withdrawal ceilings apply and may vary by player status and payment method. EraBet Casino reserves the right to apply holding periods, request further verification and, in certain cases, pay very large winnings in instalments.

7.4 Account Restrictions:

7.4.1 Account sharing, multi-accounting, use of VPNs to evade the platform’s geographic restrictions, collusion, fraudulent activity and automated play are prohibited. EraBet Casino may freeze, close or restrict accounts and retain funds where misconduct, fraud, money laundering or breach of these Terms is suspected.

7.5 Liability and Disclaimers:

7.5.1 EraBet Casino provides services on an "as is" basis. To the fullest extent permitted by law, EraBet Casino disclaims liability for indirect or consequential losses and is not responsible for losses arising from interrupted service, unauthorised access, or technical failures. Nothing in these Terms excludes liability for death or personal injury resulting from negligence or other liabilities which cannot be lawfully excluded.

7.6 Changes to Terms:

7.6.1 EraBet Casino may amend these Terms from time to time. Material changes will be notified to registered players by means considered appropriate. Continued use of services after notification constitutes acceptance of the revised Terms.

7.7 Governing Law and Dispute Resolution:

7.7.1 These Terms are governed by the governing law specified in the account opening documentation. Disputes should first be raised with customer support. Unresolved disputes may be referred to the dispute resolution mechanism applicable under EraBet Casino’s licence or as set out in the account terms.

8. Mobile and Technical Features

8.1 App Availability (iOS/Android):

8.1.1 EraBet Casino primarily provides a responsive mobile web experience. Where an Android application is offered it may be available for download from EraBet Casino’s site. Availability in official app stores may be restricted; iOS users are typically supported via a browser-based web app shortcut.

8.2 Mobile Browser Optimization:

8.2.1 The platform uses a responsive HTML5 layout adapted for smartphones and tablets. Core features including registration, deposits, withdrawals and live casino are accessible via mobile browsers without additional downloads.

8.3 User Experience and Speed on Mobile:

8.3.1 Pages are optimised for mobile performance. Load times depend on network conditions; most games and live streams will load quickly on modern 4G/5G connections. Performance may vary with device capability and connection speed.

8.4 Process of registration on mobile:

8.4.1 Mobile registration follows the same steps as desktop. Users can verify email or SMS and upload identity documents by taking photos with their device camera.

9. Security and Fair Play

9.1 SSL & Encryption Standards:

9.1.1 EraBet Casino uses industry standard encryption and transport security protocols to protect data in transit and maintains reasonable technical and organisational security measures designed to protect account and personal information.

9.2 RNG & Game Fairness (Auditors like eCogra/iTech Labs):

9.2.1 Games are provided by third-party studios. Where applicable, those providers conduct independent testing of RNGs and publish RTPs. EraBet Casino relies on the suppliers’ technical certifications and may publish provider and testing information where available.

9.3 Customer Support (Channels, Response Time):

9.3.1 Customer support is available via live chat and email. Response targets are set internally; live chat aims to respond promptly and email enquiries are normally addressed within a few hours to a few business days depending on volume.

9.3.2 For account or security issues contact our support team at [email protected].

9.4 Support Availability (Hours, Languages):

9.4.1 Support is generally available 24/7 in English. Additional language support may be provided during specified hours. Support availability may vary for specific channels.

10. Responsible Gambling Features

10.1 Tools (Deposit Limits, Time-Outs, Self-Exclusion):

10.1.1 EraBet Casino provides self-service responsible gaming tools allowing players to set deposit limits, loss limits, session reminders and wagering limits. Players may request temporary time-outs or long-term permanent self-exclusion. During exclusion periods access to the account and promotional communications will be suspended as required.

10.2 Links to Support Organizations:

10.2.1 EraBet Casino encourages players to seek professional help where needed. The responsible gambling section lists regionally relevant support organisations and counselling services. Players should contact support or the email address provided for assistance in locating appropriate resources.

11. Advantages and Disadvantages

11.1 Pros:

11.1.1 EraBet Casino offers a broad portfolio of games from reputable providers, supports AUD and multiple payment methods including cryptocurrencies, provides a mobile-optimised experience with live casino options, and maintains standard security, KYC and responsible gambling controls.

11.2 Cons:

11.2.1 EraBet Casino operates under a Curaçao sub-licence rather than an Australian state licence. Withdrawal limits, instalment payments for very large wins and specific bonus restrictions may apply. Native mobile app availability in official stores may be limited.

12. General Casino Information

12.1 Year Founded:

12.1.1 EraBet Casino is a modern online casino brand established in the early-to-mid 2020s. The launch date and operational milestones are maintained in internal records.

12.2 Operator/Parent Company:

12.2.1 The services are provided by the EraBet Casino operating entity under license. The operator manages platform operations, payments, customer support and compliance functions in accordance with applicable licence conditions.

12.3 Supported Languages:

12.3.1 The primary interface language is English. Additional language options may be available in the user interface according to region and platform capabilities.

12.4 Accepted Countries:

12.4.1 EraBet Casino accepts players from jurisdictions where online gambling is permitted and where EraBet Casino is legally permitted to offer services. Acceptance is subject to verification and compliance with these Terms.

12.5 Restricted Countries:

12.5.1 Players located in jurisdictions where gambling is prohibited, heavily regulated or embargoed (including certain countries under embargo or with specific regulatory prohibitions) are restricted from registering or maintaining accounts. It is the player’s responsibility to ensure participation is lawful in their jurisdiction.

12.6 Short brand description:

12.6.1 EraBet Casino is a mobile-focused international online casino brand offering a range of slots, live dealer and instant-win games from third-party suppliers. The platform operates under a Curaçao sub-licence and implements standard security, KYC and responsible gambling measures.

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Contact: For account, security or regulatory enquiries please email [email protected].

Effective date: These Terms are effective as published on the platform. Continued use constitutes acceptance.