Responsible gambling

At EraBet Casino we want playing to be a fun, controlled experience. If ever gambling stops being enjoyable, we’re here to help. We take practical steps to support safe play and to protect customers who may be vulnerable. Our goal is to make it simple for you to set boundaries, access support, and take meaningful action whenever you need it.

Tools to Help You Stay in Control

You can use several built-in tools on your EraBet Casino account to manage how you play. These are designed to be easy to set and adjust but effective in keeping activity within your comfort zone.

Deposit limits: set a daily, weekly or monthly cap on how much you can deposit.
Loss limits and wager limits: limit the amount you can lose or stake over a chosen period.
Session reminders (reality checks): receive pop-ups that tell you how long you have been playing and prompt you to take breaks.
Time-outs: short cooling-off periods (from 24 hours up to several weeks) that temporarily lock gameplay and pause marketing contact.
Self-exclusion: a longer-term option to block access to your account for months or permanently if you choose.
Remove payment methods: you can delete stored cards and wallets from your account to reduce impulsive deposits.

Recognising Warning Signs

It helps to know the common signs that gambling may be becoming a problem. If any of these describe you or someone you care about, consider using support tools or seeking outside help.

Spending more time or money than intended, or returning to chase losses.
Feeling irritable, anxious, or restless when unable to gamble.
Lying to family or friends about gambling activity or hiding losses.
Neglecting work, education, or important responsibilities because of gambling.
Borrowing money or experiencing financial strain because of gambling.
Using gambling as an escape from stress, worry, or other problems.

Self-Exclusion and Time-Outs

If you need a clear break from gambling, you can use our time-out or self-exclusion options at any time. These options are respected immediately and are simple to activate.

Time-outs: useful when you want a short break. You can choose the length and the account will be locked until the period ends.
Self-exclusion: a longer step that blocks access for a fixed long-term period or permanently, and suspends marketing communications.
How to activate: log in to your account, go to Responsible Gaming, and choose the option that suits you, or contact our support team via live chat or email to request immediate action.
What happens next: during exclusion your account will be inaccessible, deposits and play will be blocked, and our team will respect your decision and privacy.

Deposit, Loss and Bet Limits

Limits are one of the most effective ways to control play. Setting limits ahead of time reduces impulsive behaviour and gives you space to play responsibly.

Set a daily, weekly, or monthly deposit limit from your account settings; these apply to deposits across payment methods.
Choose loss limits or maximum bet limits to control how quickly your balance can change.
Limits are typically effective immediately or after a short processing period, depending on the option chosen.
You can lower limits at any time; increasing certain limits may require a waiting period to prevent impulsive changes.

Getting Help and Support

If gambling is causing distress, you do not have to manage it alone. Speaking with a trained counsellor, a health professional, or a trusted person can be a crucial step. We encourage anyone who needs it to reach out for specialist help.

Contact EraBet Casino support via live chat or email to discuss self-exclusion, time-outs, or to request additional account protections.
Consider confidential counselling if gambling is affecting your wellbeing or relationships.
If you are facing financial difficulties, seek advice from a qualified financial or debt counsellor to explore practical options.
If safety is a concern or you feel at immediate risk, contact appropriate emergency or crisis services in your area.

Tips for Safer Play

Small, practical habits can make gambling healthier and more enjoyable. Try these strategies to maintain control:

Decide on a gambling budget and stick to it—never gamble money needed for essentials.
Set time limits for each session and use session reminders to avoid long play periods.
Avoid gambling when you are stressed, tired, or under the influence of alcohol or drugs.
Keep a record of deposits, wins and losses to help you stay aware of your activity.
Take regular breaks and plan alternative activities that you enjoy.

Supporting Someone Else

If you are concerned about a friend or family member, your support can make a real difference. Approach the conversation with care and avoid blame.

Express concern calmly and honestly; focus on specific behaviours you have noticed.
Encourage them to set limits, use self-exclusion, or speak to a professional.
Offer practical help such as removing payment methods, setting shared financial safeguards, or helping them contact support.
Look after your own wellbeing—caring for someone with a gambling problem can be stressful, and you may benefit from independent advice or support.

Privacy and Security of Your Responsible Gambling Choices

When you use responsible gambling tools, we treat your choices and personal information with respect and confidentiality. Actions such as setting limits, requesting time-outs, or self-excluding are recorded in your account and handled securely. If you request help from our support team, we will respond with sensitivity and will not share your details outside the processes required to manage your request.

Final Note

At EraBet Casino we believe responsible gambling is a shared responsibility. Use the tools available in your account, reach out if you need support, and remember that asking for help is a positive and practical step. If you would like assistance setting controls or understanding the options available to you, our support team is here to respond with compassion and confidentiality.