Privacy Policy

This Privacy Policy explains how we collect, use, share and protect your personal data when you use EraBet Casino services, including our website and mobile access. It also explains your rights under applicable data protection laws and how to contact us with privacy questions. We use clear, straightforward language and aim to keep your information safe while providing our services.

1. Legal Status

We operate as an online gaming brand serving players in multiple jurisdictions, including Australia. We process personal data to provide our services, to meet our legal obligations and to protect users and the integrity of our platform. Where required by law, we comply with applicable data protection standards such as the General Data Protection Regulation (GDPR) for EU users and equivalent protections elsewhere.

For privacy enquiries, you may contact us at the email address below.

2. Registration and Login Process

When you register an account and log in, we collect the personal data necessary to create and manage your account and to verify your identity. This typically includes:

• Contact details: email address and mobile number
• Account credentials: password and security question answers
• Basic identity details: full name, date of birth and address
• Account preferences: chosen currency and communication preferences

We use this information to activate your account, communicate important information (such as verification codes), and to help prevent fraud. You will usually receive confirmation by email or SMS shortly after registration. We may require identity verification (KYC) before certain actions, and you can upload documents securely using the platform. We retain the minimum information required for account operation and regulatory compliance.

3. Games and Software Providers

We work with game and software providers to deliver the gaming experience. To enable play and to ensure fairness, we share limited information about your account and game activity with these providers. Examples of the categories of data that may be shared include:

• Player identifier and account status
• Game session and outcome records
• Device and technical information necessary to run games

We take steps to ensure third-party providers protect your data appropriately. Providers may also have their own privacy practices that apply when you access their games.

4. Bonuses and Promotions

We process personal data to manage bonuses, promotions and related eligibility checks. This processing includes:

• Recording promotional activity and bonus redemptions
• Monitoring wagering and play to ensure rules and fair-use policies are followed
• Communicating offers and promotional materials if you have consented to marketing

You can change your marketing preferences at any time. We store only the information needed to administer promotions and to prevent abuse of promotional offers.

5. VIP and Loyalty Program

Participation in VIP or loyalty programs requires the processing of play history and account activity to determine points, tiers and rewards. We may use automated profiling to calculate tier status and to personalise offers. You have the right to request human review of any automated decision affecting you, and you may opt out of profiling where applicable by contacting us.

We keep records of accumulated points and redemptions for as long as necessary to administer the program and to comply with legal or regulatory requirements.

6. Payment-Related Data and Verification

To comply with legal requirements and to protect our platform, we collect and process identity and verification data. This may include identity documents and other information needed to confirm your identity and to prevent fraud, money laundering and other unlawful activity. We limit access to this information and retain verification records in line with legal obligations and internal retention policies.

7. Key Terms and Conditions: Data Use for Safety and Compliance

We use personal data to enforce our terms and to protect our users and platform. This includes:

• Detecting and preventing fraud, abuse and other prohibited activity
• Investigating suspicious behaviour and cooperating with lawful requests from authorities
• Applying account restrictions, suspensions or closures where necessary

The lawful bases for this processing typically include performance of the contract with you, compliance with legal obligations, and our legitimate interests in preventing fraud and abuse.

8. Mobile and Technical Features

When you use our mobile site or app, we collect technical data to ensure functionality and to improve performance. This can include:

• Device and operating system information
• Browser type, screen dimensions and app version
• Device identifiers and analytics data

If you upload documents from your device, we request only the minimum files needed and keep transfers encrypted. Device permissions (for example, camera access) are used only to enable specific features such as document upload and are requested with clear prompts.

9. Security and Fair Play

We implement technical and organisational measures to protect your personal data, including encryption of data in transit and at rest, access controls, and regular security reviews. We limit staff access to personal data on a need-to-know basis and provide staff training on data protection and security practices.

In the unlikely event of a data breach that creates a risk to your rights and freedoms, we will follow applicable law on notification and will inform you and relevant authorities as required.

10. Responsible Gambling Features

We process your account and play data to provide responsible gambling tools such as deposit limits, session reminders, time-outs and self-exclusion. Data used for these features may be retained for the duration of any exclusion period and for a sensible period afterwards to verify compliance and to meet legal obligations.

We also use data to spot patterns that may indicate problem gambling and to offer support or interventions. You can request changes to limits or request self-exclusion through your account settings or by contacting us.

11. Advantages and Disadvantages of Data Processing

We process data to deliver and improve our services. The benefits include personalised offers, secure account access, fraud prevention and improved game integrity. Processing also enables regulatory compliance and safety measures.

Potential disadvantages include the necessity of sharing limited data with third parties involved in platform operation and the need to retain certain records for compliance. We aim to minimise any privacy impact by limiting data sharing, pseudonymising where possible, and applying appropriate safeguards for cross-border transfers.

12. General Information, Rights and Contact

Age and eligibility: We collect data to verify you meet the minimum age and eligibility requirements. You must be at least 18 years old to register.

Your rights under data protection laws include:

• The right to access personal data we hold about you
• The right to request correction of inaccurate data
• The right to request deletion of personal data where no legal reason requires us to retain it
• The right to restrict processing or to object to certain processing (including profiling and direct marketing)
• The right to data portability where processing is based on consent or contract and carried out by automated means
• The right to withdraw consent at any time where processing is based on consent
• The right to lodge a complaint with a supervisory authority in your jurisdiction

To exercise your rights or to make privacy enquiries, email us at [email protected]. We will verify your identity before responding to requests and aim to reply promptly and in line with applicable law.

Data retention: We retain your personal data only as long as necessary for the purposes described in this policy, for the duration of your account and afterwards as required for legal, regulatory or legitimate business reasons.

Policy updates: We may update this Privacy Policy from time to time. Material changes will be communicated to you via the platform or other appropriate means.